MIDTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 6)
Time: 60 min
M a r k s: 35
Question No: 1 ( M a r k s: 1 ) http://vuzs.net
Recommendation letter provides:
► Suggestion
► Information
► Advice
► Material information
Question No: 2 ( M a r k s: 1 ) http://vuzs.net
A letter that completes a valid contract between a buyer and a seller is called:
► An order letter
► An acknowledgement letter
► An inquiry letter
► A sales letter
Question No: 3 ( M a r k s: 1 ) http://vuzs.net
Artifact objects are used in which type of messages?
► verbal
► Non-verbal
► Written
► Oral and written
Question No: 4 ( M a r k s: 1 ) http://vuzs.net
For a good communicator, it is important to predict how the customer will respond and this aspect is called:
► Perception
► Perfection
► Personality
► Practice
Question No: 5 ( M a r k s: 1 ) http://vuzs.net
For writing an effective business message, there are---------- planning steps.
► seven
► five
► two
► three
Question No: 6 ( M a r k s: 1 ) http://vuzs.net
Barriers caused by your own physical appearance, your audience, or the context of the document or the presentation are called:
► Semantic barriers (Convention of meaning)
► Physical Barrier
► Psychological barriers
► Barriers involving values attitudes etc
Question No: 7 ( M a r k s: 1 ) http://vuzs.net
Which of the following complimentary close is accurate in general letter writing?
► Yours sincerely,
► Sincerely,
► Yours respectfully,
► All of the above
Question No: 8 ( M a r k s: 1 ) http://vuzs.net
- -------------is the way by which a message is communicated.
► Medium
► Context
► Feedback
► Network
Question No: 9 ( M a r k s: 1 ) http://vuzs.net
When your message contains all the facts, the reader or the listener needs, it is called:
► Complete
► Considerate
► Courteous
► Clear
Question No: 10 ( M a r k s: 1 ) http://vuzs.net
It has been in use since 1950. It uses full–block form and open punctuation. No salutation or complimentary close is used. Reader’s name is used in the first and last sentences. Subject and writer’s name are typed in capitals.
Match the above with one of the followings:
► The Block-form / Modified – Block
► Full-Block
► The Semi-Block
► AMS (Administrative Management Society)
Question No: 11 ( M a r k s: 2 )
Write a note on beginnings & endings in a letter.
Question No: 12 ( M a r k s: 2 )
What is an order letter?
Question No: 13 ( M a r k s: 3 )
What points should be kept in mind while writing letter refusing an order?
Question No: 14 ( M a r k s: 3 )
Name standard parts of a business message.
Question No: 15 ( M a r k s: 5 )
Behaving in a proper way while writing or communicating with customers is one of the keys to success’. Discuss the principle of courtesy.
Question No: 16 ( M a r k s: 5 )
Individual culutral variables are very important to understand interculutral communication,discuss with three individual cultural variables.
Question No: 17 ( M a r k s: 5 )
Write the body of a "Thanks letter" to your customer for the first order, in order to build good will of the company.
