FINALTERM EXAMINATION
Fall 2008
ENG301- Business Communication (Session - 3)
Question No: 1 (M a r k s: 1) http://vuzs.net
While drafting a letter which thing should we ignore?
► Be Specific.
► Avoid general objectives.
► be as clear as possible about the kind of opportunity and industry you’re looking for.
►We can talk in a difficult language
Reference page#160
The purpose of your resume is to get employers interested enough to contact you for an interview. The purpose of your application letter is to get employers interested enough to read your resume.
• Learn something about the organization you’re applying to;
• Then focus on your audience;
• Imagine yourself in the recruiter’s situation, and
• Show how your background and talents will solve a particular problem or
• Fill a specific need the company has. During your research, find out the name, title of the person to contact.
• So respect your reader’s time,
• Include nothing in your cover letter that already appears in your resume.
• Keep your letter straightforward, fact-based, short, upbeat, and professional. (Drafting cover letter)
• Be Specific.
• Avoid general objectives.
• Be as clear as possible about the kind of opportunity and industry you’re looking
Question No: 2 (M a r k s: 1) http://vuzs.net
It means that a message is specific, definite and vivid. If a message lacks these qualities, it will be vague and general. For this purpose, denotative words will be used instead of connotative words.
Match this statement with one of the following principles of communication:
► Clarity
► Conciseness
► Consideration
► Concreteness
Ref: page#31
Concreteness
• Concreteness means that a message is specific, definite and vivid. If a message lacks these qualities, it will be vague and general. To achieve concreteness, denotative words will be used instead of connotative words. By using concrete facts and figures, you can make your reader know exactly what is required or desired. Concrete messages are more richly textured. They avoid vagueness.
Question No: 3 (M a r k s: 1 ) http://vuzs.net
If you are citing a work done by three to five authors what will be the proper way to refer them?
► Kernis, Cornell, Sun, Berry & Harlow, 1993
► Kernis, Cornell, and Sun, and Berry, & Harlow 1993
► Kernis and Cornell, Sun, Berry, & Harlow, 1993
► Kernis and Cornel, Sun and Berry and Harlow 1993
Ref: page# 215
A Work by Three to Five Authors: List all the authors in the signal phrase or in parentheses the first time you cite the source.
(Kernis, Cornell, Sun, Berry, & Harlow, 1993)
In subsequent citations, only use the first author's last name followed by "et al." in the signal phrase or in parentheses.
Question No: 4 ( M a r k s: 1 ) http://vuzs.net
The speaker makes a presentation with the help of an outline, note cards, or visual aids in which method of delivery?
► Memorization
► Reading
► Extemporaneous
► Writing
Ref: page# 181
Extemporaneous
This method of delivery is very carefully planned and practiced. In it, the speaker makes a presentation with the help of an outline, note cards, or visual aid. It is very popular and effective method of delivering a speech. In this way the speaker can glance at his notes, keep eye contact and speak in a natural, conversational tone
Question No: 5 (M a r k s: 1) http://vuzs.net
How many main delivery methods of an oral presentation are used?
► Three
► Four
► Two
► Five
Ref: page# 181
The effectiveness of your presentation largely depends on how it is delivered. There are four main delivery methods, you can choose according to need and situation.
Question No: 6 (M a r k s: 1) http://vuzs.net
If a study uses language such as naturalistic, field study, case study, context, situational, constructivism, meaning, multiple realities, it has used a ----------------.
► Formal perspective
► Qualitative perspective
► Informal perspective
► Quantitative perspective
Ref: page# 206
A qualitative perspective emphasizes a phenomenological view in which reality inheres in the perceptions of individuals. Studies deriving from this perspective focus on meaning and understanding, and take place in naturally occurring situations (McMillan, 1996). If a study uses language such as the following, it probably has used a qualitative perspective: naturalistic, field study, case study, context, situational, constructivism, meaning, multiple realities.
Question No: 7 ( M a r k s: 1 ) http://vuzs.net
A thesis ----------------is a sentence that clearly and concisely indicates the subject of your paper and the main points you will discuss.
► Question
► Statement
► Conclusion
► Quote
Ref: page# 200
The thesis statement is usually considered the most important sentence and the main point of your
essay/ report or research paper because it out lines the central purpose of your essay.
A thesis, statement is one of the greatest unifying aspects of a paper. It should act as mortar, holding
together the various bricks of a paper, summarizing the main point of the paper “in a nutshell” and heralds
the development of the paper.
A thesis statement is what you'll PROVE, it is the ARGUMENT. If is the SCOPE, it is the MAIN
IDEA and the PURPOSE of your paper and that you intend to develop, prove, defend or explore with
evidence and therefore has an argumentative or informational edge and must not state the obvious.
A thesis statement is a sentence that clearly and concisely indicates the
Subject of your paper, the main points you will discuss, and the order in which you will discuss the
Question No: 8 ( M a r k s: 1 ) http://vuzs.net
There are------------- major research perspectives.
► Two
► Three
► Four
► Five
Ref: page# 206
Research Perspectives
Quantitative and Qualitative Perspectives
A research perspective, as used here, is a general view and use of research approaches and methods.
There are two major perspectives: quantitative and qualitative.
Question No: 9 ( M a r k s: 1 ) http://vuzs.net
Proposal should be written in a :
► Future tense.
► Past tense
► Present tense
► Present continuous
Ref: page# 196
Of course, it should be written in a future tense since it is a proposal. To turn a good proposal into the first three chapters of the dissertation consists of changing the tense from future tense to past tense (from "This is what I would like to do" to "This is what I did") and making any changes based on the way you actually carried out the research when compared to how you proposed to do it. Often the intentions westate in our proposal turn out different in reality and we then have to make appropriate editorial changes to move it from proposal to dissertation
Question No: 10 ( M a r k s: 1 ) http://vuzs.net
Which is an active process of receiving aural stimulus?
► Listening
► Thinking
► Talking
► Silence
Ref: page# 192
What is exactly listening?
• Listening is an active process of receiving aural stimulus. Listening is an active rather than a passive process.
Question No: 11 ( M a r k s: 1 ) http://vuzs.net
In which negotiation method both parties are dissatisfied?
► Withdrawal
► Accommodation
► Competition
► Cooperation
Ref: page# 191
Withdrawal (avoidance) is a negotiation method that makes both parties lose, because one party retracts their point of view or backs away form the situation. This solution. Such dissatisfaction may lead to conflict
in the future
Question No: 12 ( M a r k s: 1 ) http://vuzs.net
---------------is exerted by someone who can influence and manipulate behaviour.
► Consultative power
► Expertise power
► Reward power
► Legitimate power
Ref: page# 188
Reward power is exerted by someone who has control over resource desire by others. Such as
person can influence and manipulate behavior
Question No: 13 ( M a r k s: 1 ) http://vuzs.net
---------------is a process in which two or more parties try to resolve differences, solve problems and reach agreement.
► Negotiation
► Communication
► Consultation
► Discussion
Ref: page# 185
Negotiation is a process in which two or more parties try to resolve differences, solve problems
and reach agreement. Good negotiation meets at as many interests as possible with an agreement
that is durable
Question No: 14 ( M a r k s: 1 ) http://vuzs.net
While communicating, when you are aware not only of the perspective of others but also their feelings, you are applying which principle of communication:
► Courtesy
► Concreteness
► Completeness
► Conciseness
Question No: 15 ( M a r k s: 1 ) http://vuzs.net
The resume should be relevant, to the point and which quality is missing?
► Too long
► Repetitious
► Concise
► Complex
Ref: page# 156
The “perfect” resume responds to the reader’s needs and preferences and avoids some common
faults.
Too long: The resume is not concise, relevant, and to the point.
To short or sketchy. The resume does not give enough information for a proper evaluation of the
application
Question No: 16 ( M a r k s: 1 ) http://vuzs.net
The purpose of a --------------- is to convey essential information in an organized and useful format.
► business report
► progress report
► informal report.
► formal report
Ref: page# 124
The purpose of a business report is to convey essential information in an organized, useful format. And despite technological advances, the ability to accumulate data, organize facts, and compose a readable text remains a highly marketable skill.
Question No: 17 ( M a r k s: 1 ) http://vuzs.net
-------------- are usually short messages with natural, casual use of language.
► Formal reports
► Short reports
► Progress report
► Informal reports
Ref: page# 124
Classification of Report
Formal or Informal
Formal reports are carefully structured; they stress objectivity and organization, contain, much
detail, and are written in a style that tends to eliminate such elements as personal pronouns.
Informal reports are usually short messages with natural, casual use of language. The internal
memorandum generally can be described as an informal report
Question No: 18 ( M a r k s: 1 ) http://vuzs.net
Which writing style characterizes memos?
► Informal
► Formal
► Impersonal tone
► Neutral
Ref: page# 113
Tone of Memorandums
In most companies and organization, memorandums are written in the first person, just as business letters are. Informal writing style characterizes the memos. The tone of the memo is influenced by the position held by the writer in relation to that held by the receiver. Also, the topic under consideration plays an important part in determining tone. Obviously a person writing to a company official to report the results of a financial audit will be more formal than a person writing a co-worker about some routine
matter.
Question No: 19 ( M a r k s: 1 ) http://vuzs.net
Memorandum is used to:
► Inform someone not related to your company.
► Communicate to someone within your own company.
► Communicate to other company.
► Communicate to the general public
Ref: page# 113
Purpose of Memo
When you wish to write to someone within your own company, you will send a memorandum. Memos are used to communicate with other employees, may be located – whether in the same office, in the same building, or in a branch office many miles away.
Question No: 20 ( M a r k s: 1 ) http://vuzs.net
Sales letters start with:
► An easy and effective way
► An attention-getting device
► Interesting news
► Buffer
Ref: page# 108
Getting Attention
Sales letters start with an attention-getting device. Professionals use some common techniques to
attract audience attention
Question No: 21 ( M a r k s: 1 ) http://vuzs.net
Collection letter are usually written in:
► Line
► Series
► Serial
► Steps
Ref: page# 101
Collection Letter Series
Collection letters are usually sent in a series. The first is mildest and most understanding, with the letters getting gradually more insistent.
Question No: 22 ( M a r k s: 1 ) http://vuzs.net
Collection letter should be written with the assumption that most people will:
► Pay
► Not pay
► Delay
► Ignore
Ref: page# 100
Right attitude for successful collections
• Any emotional reaction on the part of the debtor may reduce the chances of recovery.
• Successful collection depends to on the following factors
• Understanding of Human Nature
• Knowledge of collection policies and laws
• Using persuasive / positive appeals effectively
i) Appeal to fairness & justice
ii) Appeal to pride
iii) Appeal to Goodwill
iv) Appeal to sympathy
Begin with assumption that most people will pay
• Give no impression that you doubt the honesty of the debtor
• Use a courteous, reasonable tone but become firmer
• And more demanding during the later stages of the series
Question No: 23 ( M a r k s: 1 ) http://vuzs.net
A claim is written to-----------the company of the problem.
► inform
► complaint against
► make claim
► refuse
Ref: page# 90
A claim is written to inform the company of the problem and suggest a fair compensation. No matter how annoying the nature of the problem, how great the inconvenience, the purpose of a claim is NOT to express anger, but to get results.
Question No: 24 ( M a r k s: 1 ) http://vuzs.net
Research Proposal is one kind of proposal and other one is:
► Solicited proposal
► Unsolicited proposal
► Business Proposal
► Marketing Proposal
Ref: page# 145
Kinds of Proposal
• Research Proposal
• Business Proposal
Question No: 25 ( M a r k s: 1 ) http://vuzs.net
What are the basic divisions of a formal report other than prefatory and supplementary parts?
► Written parts
► Text parts
► Oral parts
► Added parts
Ref: page# 132
Parts of a Formal Report
A formal reports manuscript format and impersonal tone convey an impression of professionalism. A format report can be either short (fewer than 10 pages) or long (10 pages or more). It is informational or analytical, direct or indirect. It may be targeted to readers inside or outside the organization.
There are three basic divisions of a formal report:
1. Prefatory Parts
2. Text Parts
3. Supplementary Parts
Question No: 26 ( M a r k s: 1 ) http://vuzs.net
---------------- type of flow takes place between peers in organizations in order to solve problems.
► Horizontal
► Downward
► Upward
► Circular
Ref: page# 6
Horizontal Flow
• Horizontal flow takes place between peers in organizations in order to solve problems, perform job duties, prepare for meetings, and cooperate on important projects. So you can imagine that people spend time on listening to and making requests, writing notes and memos, and discussing and writing about projects. And they do it through communication
Question No: 27 ( M a r k s: 1 ) http://vuzs.net
In a request letter, which tone should be opted?
► Courteous
► Demanding
► Apologetic
► Nervous
Ref: page# 69
Guidelines
1. Use common courtesy in your request – ask rather than demand
2. Include all the information the recipients will need in order to give you maximum help, but don’t waste the readers’ time with irrelevant details
Question No: 28 ( M a r k s: 1 ) http://vuzs.net
Communication is a process of transmitting and receiving_________________ message.
► Verbal and non verbal
► Verbal and oral
► Written and oral
► Written and non verbal
Ref: page# 4
Communication is a process of transmitting and receiving verbal and nonverbal message. Communication is considered effective when it achieves the desired reaction or response from the receiver. Simply stated, communication is a two-way process of exchanging ideas or information.
Question No: 29 ( M a r k s: 1 ) http://vuzs.net
In letter writing, the format in which all essential parts are started from the left hand margin along with open punctuation is known as:
► The semi block
► Full block
► Modified block
► Long block
Ref: page# 52
2. Full Block
This format is considered to be the most modern. All essential parts in this form are started from the left-hand margin. Open punctuation should be used in this form. This form saves time more than any other form.
Question No: 30 ( M a r k s: 1 ) http://vuzs.net
-------------- is the process of drafting your message.
► Composing
► Editing
► Revising
► Reviewing
Ref: page# 47
Composing the Messages
You have gone through the planning steps. You are ready to compose. Composing is the process of drafting your message. Your first draft is a bit difficult to write. But at least you have brought the most important information on paper.
Question No: 31 ( M a r k s: 2 )
What today’s employer doing seek in job applicants?
They seek the communication and the ability of the employees in job applicants. Employers seek the best among the employees who fits for the required job.
Question No: 32 (M a r k s: 2)
What is case study research?
Case study is a research method which is used for investigation of contemporary phenomenon within its real life context. I.e. where the evidences are much more and the relation between phenomena and context are not clear.
Question No: 33 ( M a r k s: 2 )
Briefly describe a claim letter.
Claim letter is written by customer to the company when the customer is not satisfied from the product or there is some problem in the product. So he writes a claim letter which complains against the company about the problem.
Question No: 34 ( M a r k s: 3 )
Write format of a functional resume.
Personal Details
Address and Phone no.
Objective
Skills and capabilities
Education
Question No: 35 ( M a r k s: 3 )
Which guidelines should be followed while searching for a subject topic of a thesis?
The following guidelines should be followed for searching a subject topic.
Understand the distinction between the subject and a topic that can help you to plan your research paper effectively.
Within a broader research subject decide about the topic that is more focused and worth an investigation.
Consider your subject or topic and answer the questions who, what, when, where, why, and how.
Draw a short and possible list of topics and settle for the one that interests you and is worth investigating.
Explore your own understanding of the topic, as there's always a temptation to select a topic before a thorough ground work, resist the temptation.
Question No: 36 ( M a r k s: 3 )
Which points should keep in mind about right attitude for successful collection?
Following points should keep in mind about right attitude for successful collection.
Understanding of Human Nature
Knowledge of collection policies and laws
Using persuasive / positive appeals effectively
Appeal to fairness & justice
Appeal to pride
Appeal to Goodwill
Appeal to sympathy
Question No: 37 ( M a r k s: 5 )
Write a note on minutes of formal meetings.
In minutes of formal meeting only motions, resolutions, committee assignments and reports are included. Usually the minutes are signed by the person who took them andsometimes by the presiding officer as well. Minutes are usually duplicated, and copies are sent to each person present at the meeting and to other designated officials.
Question No: 38 ( M a r k s: 5 )
Write a note on literature review and methodology in thesis writing.
The literature review discusses all of the research that has been done on the subject. Methodology is a process for making research which describes how data collection will be used. Methodology may be flow charts which summarizes the way in which the various processes involve in the project research.
vuZs
Question No: 39 ( M a r k s: 10 )
While writing and presenting your Thesis or Dissertation, you go through many stages, elaborare briefly.
There are the following stages in thesis writing.
Don't try to eliminate ideas too quickly.
Build on your ideas and see how many different research projects you can identify.
Try and be creative.
Write your ideas they tend to be in a continual state of change.
Good feeling to sit down and scan the many ideas.
You have a much better chance of selecting a topic that will be really of interest to you if it is your topic.
Be realistic about the time that you're willing to commit to your research project.
Create a draft of a timeline.
Put a start and a finish time for each.
Post your timeline in a conspicuous place, so you will see it every time.
Question No: 40 ( M a r k s: 10 )
Write a letter granting adjustment to your customer about the new rain coat, which is much better in quality and guarantee, is of one year?
Dear Customer,
Your new rain coat is being shipped today and you will receive it in a few days.
Thank you for returning the old one. You will find that the new rain coat is made of vinyl-coated nylon which is water resist and it will help you in raining. It has a much better quality and its guarantee is of one year.
When you need other related products, please feel free to contact with us. We will be happy to hear from you in future.
Yours sincerely,
xyz
Sales manager
