FINAL TERM EXAMINATION
Spring 2009
ENG301- Business Communication (Session - 2)
ENG301 Question No: 1 ( M a r k s: 1 )
Communication is a process of transmitting and receiving_________________ message.
► Verbal and non verbal
► Verbal and oral
► Written and oral
► Written and non verbal
Ref: Components of communication
Communication is a process of transmitting and receiving verbal and nonverbal message. Communication is considered effective when it achieves the desired reaction or response from the receiver. Simply stated, communication is a two-way process of exchanging ideas or information.
ENG301 Question No: 2 ( M a r k s: 1 )
------------------- is often effective for getting a motivational message out to a large number of people.
► Groupware
► Videotape
► Software
► Teleconferencing
Ref: Oral communication may take the form of
• staff meeting reports, face to face discussions,
• presentations, audio tapes, telephone chats,
• teleconferences, or videotapes
ENG301 Question No: 3 ( M a r k s: 1 )
Research Proposal is one kind of proposal and other one is:
► Solicited proposal
► Unsolicited proposal
► Business Proposal
► Marketing Proposal
Ref: Kinds of Proposal
• Research Proposal
• Business Proposal
ENG301 Question No: 4 ( M a r k s: 1 )
While sending the message, you are__________
► decoder
► encoder
► decoder and encoder
► initiater
Ref: Sender / Encoder
• While sending a message, you are the “encoder”, the writer or speaker, depending on whether your message is written or oral.
ENG301 Question No: 5 ( M a r k s: 1 )
Solicited Sales letters are written:
► In response to an inquiry
► To increase marketing of a product
► To persuade buyer to buy a product
► To sell a product or service
Ref: Solicited sales are the letters that you write in response to an inquiry. With these letters, the
organization has one central goal: to get responses quickly to someone’s request for information, use the direct plan for the solicited letter.
ENG301 Question No: 6 ( M a r k s: 1 )
Unsolicited letters are written on ADIA plan which is --------- step approach.
► five
► two
► four(page 161)
► one
ENG301 Question No: 7 ( M a r k s: 1 )
Written summary of a business meeting is called:
► Minutes
► Motion
► Circular
► Agenda
Ref: Minutes: written summary of a meeting’s business
ENG301 Question No: 8 ( M a r k s: 1 )
The minutes of informal meeting are signed by the person who took them and sometimes by the ----------------- as well.
► chairman
► presiding officer
► advisory
► manager
Ref: Usually the minutes are signed by the person who took them and sometimes by the presiding officer as well. Minutes are usually duplicated, and copies are sent to each person present at the meeting and to other designated officials. Lets look at the minutes of a meeting.
ENG301 Question No: 9 ( M a r k s: 1 )
What is a structured, written summary of a person’s education, employment background, and job qualifications?
► Bibliography
► Synopsis
► Resume
► Index
Ref: Analyze your purpose and audience
A resume is a structured, written summary of a person’s education, employment background,
and job qualifications. Resume is a form of advertising. It is intended to stimulate an employer’s
interest in your.
ENG301 Question No: 10 ( M a r k s: 1 )
Which approach is the most common way to organize a resume?
► Functional
► Chronological
► Analytical
► Job oriented
Ref: The chorological approach is the most common way to organize a resume, and many employers prefer it.
ENG301 Question No: 11 ( M a r k s: 1 )
What is the purpose of writing a follow-up letter to an organization?
► To show your interest in working for the organization.
► To decline the offer of the organization.
► To ask for information.
► To represent organization’s attitude
Ref: If your application letter and resume fail to bring a response within a month or so, following up with a second letter to keep your file active. This follow-up letter also gives you a chance to update your original application with any recent job-related information.
ENG301 Question No: 12 ( M a r k s: 1 )
An applicant should show interest in the job during the which stage?
► Screening stage
► Selection stage
► Final stage
► First stage
Ref: Best approach during this selection stage on interviews is to show interest in the job, related your skills and experience to the organization’s needs, listen attentively, ask insightful ENG301 Question, and display enthusiasms.
ENG301 Question No: 13 ( M a r k s: 1 )
In which interview, recruiters see how does a candidate handle himself under pressure?
► Stress Interview
► Situational Interview
► Video Interviews
► Structured Interviews
Ref: Perhaps the most unnerving types of interview is the stress interview. Stress interviews help
recruiters see how you handle yourself under pressure. See how well a candidate handles stressful situations. During a stress interview, you might be asked pointed ENG301 Questions designed to irk or unsettle you.
ENG301 Question No: 14 ( M a r k s: 1 )
How many types of power are in negotiation?
► Five
► Seven
► Six
► Four
Ref: Five types of workplace power .
• Legitimate power bases on a persons position or role in an organization.their authority and
control over resources gives them power hat is acknowledged
• Expertise power people with more skill and strength than others have to them;their colleagues
defer to them
• Reward power is exerted by someone who has control over resource desire by others.Such as
person can influence and manipulate behaviour
• Coercive power is exerted by those who use their authority or any force, emotional or physical,
against the interest of the other party
• Consultative power is exerted by someone who seeks information, considers other’s advice and make plans with others
ENG301 Question No: 15 ( M a r k s: 1 )
---------------is exerted by someone who can influence and manipulate behaviour.
► Consultative power
► Expertise power
► Reward power
► Legitimate power
Ref: Reward power is exerted by someone who has control over resource desire by others.Such as person can influence and manipulate behaviour
ENG301 Question No: 16 ( M a r k s: 1 )
BATNA stands for :
► Better acknowledged to narrative agreement.
► Best approach to a non related assignment.
► Best alternative to a negotiated agreement (page-191)
► Best approach to a narrative agreement
ENG301 Question No: 17 ( M a r k s: 1 )
Which tests are designed to check competency or specific abilities of a candidate, needed to perform a job?
► Psychological tests
► Drug tests
► Job skills tests (page-170)
► General tests
ENG301 Question No: 18 ( M a r k s: 1 )
According to Psychologists, 50 percent of an interview’s decision is made within how many seconds?
► First 30 seconds
► 60 to 90 seconds
► 30 to 60 seconds (page-172)
► 40 to 50 seconds
ENG301 Question No: 19 ( M a r k s: 1 )
A ----------------section of thesis can contain a flow chart which summarizes the way in which various processes involved in the project fit together.
► rationale
► methodology
► discussion
► analysis
A methodology section can contain a flow chart which summaries the way in which the various processes involved in the project fit together
ENG301 Question No: 20 ( M a r k s: 1 )
There are---------- research methods that are typically used in educational research.
► Three
► six
► Five
► Two
In general, five methods are typically used in educational research
ENG301 Question No: 21 ( M a r k s: 1 )
I. In APA format, If you are directly quoting something in your research paper from an other work, you will need to include the author's last name, year of publication, and the ----------------- for the reference
► author’s birth date
► page number
► name of book
► title page
Reference from handouts
If you are directly quoting from a work, you will need to include the author, year of publication,
and the page number for the reference (preceded by "p."). Introduce the quotation with a signal phrase that
includes the author's last name followed by the date of publication in parentheses"
ENG301 Question No: 22 ( M a r k s: 1 )
It is that part of language associated with but not involving the word system. It consists of the voice qualities and vocalizations that affect how something is said rather than what is said.
Select one which is true from the followings.
► Kinesics behaviour
► Paralanguage (page -16)
► Proximity
► Artifacts
ENG301 Question No: 23 ( M a r k s: 1 )
Which one is the aspect of life styles of the country?
► Position of the family
► Social and economic levels
► Business hours
► All the above (page-33)
ENG301 Question No: 24 ( M a r k s: 1 )
This form is named so because inside address, salutation and paragraphs are blocked not indented in this form. If plain paper is being used, heading, date, complimentary close and signature are typewritten at the horizontal centre of the page. They are placed so that they end near the right hand margin.
Match the above with one of the followings:
► The Block-form / Modified – Block (page-52)
► Full-Block
► The Semi-Block
► AMS (Administrative Management Society)
ENG301 Question No: 25 ( M a r k s: 1 )
AGM stands for:
► A Great MeetingAnnual
► Annual General Meeting (page-118)
► All Group Members
► Annual body of members
ENG301 Question No: 26 ( M a r k s: 1 )
----------------------emphasizes studies that are experimental in nature, emphasizes measurement, and search for relationships.
► Research method
► Quantitative perspective (page-206)
► Qualitative perspective
► Normal perspective
ENG301 Question No: 27 ( M a r k s: 1 )
Which one of the the following characteristics should a person follow while writing an email?
► Concise, clear and polite (page -60)
► Verbose, rude and harsh
► Impolite and having negative tone
► Moderate
ENG301 Question No: 28 ( M a r k s: 1 )
For writing a successful resume, which attitude is better to adopt?
► We Personal pronoun
► You (page-156)
► He\She
► All third persons
ENG301 Question No: 29 ( M a r k s: 1 )
Which thing does reveal something about a candidate’s personality and professionalism during an interview?
► Style of talking
► Manners
► Physical appearance
► Eye contact
Physical appearance is important because clothing and grooming reveal something about a candidate’s personality and professionalism
ENG301 Question No: 30 ( M a r k s: 1 )
In which thing does a speaker do most of sending and a number of listeners do most of the receiving?
► Written tests
► Oral presentation
► Interview
► Group discussion
This action of communication in which one speaker is doing most of the sending and a number of
listeners are doing most of the receiving is known as oral presentation
ENG301 Question No: 31 ( M a r k s: 2 )
Describe negotiation briefly.
ANSWER:
Negotiation is a process in which two or more parties try to resolve their conflicts. It is done to reach a mutual agreement. Good negotiation is one in which negotiators collaborate and produce a satisfactory solution for both parties.
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ENG301 Question No: 32 ( M a r k s: 2 )
What today’s employer do seek in job applicants?
ANSWER:
Having right personality traits for the job is very important now a days. Employer’s seek for many qualities in job applicants’ in which sense of humor is the foremost because employers think that the person who does not take himself seriously can better cope with stress conditions. Apart from this employers also look for people who are self-motivated, good in communication, intelligent, not afraid of making decision, ready to take risk and who are considerate of others
ENG301 Question No: 33 ( M a r k s: 2 )
Briefly describe a claim letter.
ANSWER:
Claim Letter: When a product or service do not meet the customers’ expectations, customers get disappointed and usually write a complaint letter which is called claim letter. The claim letter should be calm and polite rather than hostile or demanding.
ENG301 Question No: 34 ( M a r k s: 3 )
How do we write long quotations in a thesis paper?
ANSWER: Long quotations in a thesis paper should start from a new line indented five to six spaces from left margin.
ENG301 Question No: 35 ( M a r k s: 3 )
Countless aspects of business dealings can be written, but what are the most common causes for claims?
ANSWER: There are a number of reasons why customers write claim letters but most common of them are as follows:
- Delivery of defective or damaged merchandise
- Delivery of incorrect merchandise
- Delivery of unordered merchandise
- Incorrect bill or invoice
- Request for adjustment under warranty or guarantee
- Request for restitution under insurance policy
ENG301 Question No: 36 ( M a r k s: 3 )
What is proposal and its purpose?
ANSWER:
Proposal: The analytical reports which contain bids to perform work under certain conditions or contract are called proposals.
Purpose of Proposal: There are various purposes of proposals some of which are as follows:
ENG301 Question No: 37 ( M a r k s: 5 )
Negotiation is a process in which two or more parties try to resolve differences, solve problems and reach agreement. In the light of this statement evaluate different strategies of negotiation.
ANSWER:
Negotiation is a process in which parties try to resolve any sort of differences and reach a mutual agreement. There are four basic strategies of negotiation:
- Win-Win Strategy: It is a form of negotiation in which both parties are satisfied and needs of both parties are met. To get to this negotiation parties need to have good communication and problem solving strategies
- Win-Lose Strategy: A form of negotiation strategy in which the party who initiates the conflict wins at the expense of other party. This can be sometimes done by using confusing presentation or style of speech and body movement which causes other party to be in trouble and may lead it to withdraw.
- Lose-Win Strategy: A form of negotiation in which initiator is dissatisfied and the other is satisfied.
- Lose-Lose Strategy: In win-lose and lose-win strategies since one of the party is dissatisfied so such negotiations result in a deadlock a situation in which neither party is satisfied with negotiation and hence produces a lose-lose scenario in which both parties are rigid enough to collaborate.
ENG301 Question No: 38 ( M a r k s: 5 )
Write format of a letter of transmittal with an example.
Letter of Transmittal
ABC Drinks
Lahore
10th July, 2009
Director
ABC Drinks
Lahore
Dear Sir,
Subject: Report on falling sales during peak season
This in response to your letter dated 23rd June, 2009 in which I was asked to formulate a report on falling sales of our products during the peak season. I have thus completed my investigations and reasons and recommendations are enclosed herewith in a detailed report.
I will be grateful if you would comment on this after going through it. If you feel to discuss anything regarding any related issue, I will be there at any time suitable to you.
Yours sincerely
XYZ
Sales manager
ENG301 Question No: 39 ( M a r k s: 10 )
Talented Programmers
Do you love programming &
Do you crave to solve problems/ puzzles?
Prove it in a challenging interview by your peers and get a chance to work in a congenial environment with handsome remuneration package.
Qualification: BCS four years/ MCS or equivalent qualification with three years experience is required.
[Please apply in confidence before 23.06.2007]
Human Resource Department
Eden Builders (pvt.) Ltd.
Gulberg II Lahore
UAN: 111-111-086
Keeping in mind the above advertisement, prepare a functional resume which could enable you a suitable candidate for the required post.
ENG301 Question No: 40 ( M a r k s: 10 )
What is the typical sequence of an interview? Write down different types of interviews.
ANSWER: Interview: A job interview is a formal meeting of employer and applicant in which both exchange information to learn about each other.
Sequence of Interview: In a typical selection process an applicant has to undergo many interviews before s/he gets the job. The stages of interview through which an applicant may have to undergo are as follows:
· Screening stage: Interview at this stage is more structured.
· Selection stage: This is the best stage for an applicant to show his interest in job by relating skills to job requirement and organization’s needs.
· Final stage
Types of Interviews: There are various types of interviews used by organizations according to their needs. Some of them are as follows:
- Structured Interview: Such interview is mostly conducted at screening stage. In this type of interview employer controls the interview by asking already prepared ENG301 Questions in an order. It is a poor measure of applicant’s personal qualities but it also creates uniformity in hiring process.
- Open-ended interview: It is a less formal and unstructured form of interview in which interviewee encourages the applicant to speak more and freely in order to get to know about his personality and professionalism. Some of the applicants reveal too much about their personal and family problems which is of no interest to employers and which have nothing to do with their skills and qualifications.
- Stress Interview: It is the best type of interview which helps interviewee to see how candidate handles himself under pressure. It is the most unnerving type of interview. Stress can be created by unsettling the candidate through criticism, interruption or hostile reactions.
- Situational Interview: This interview is specifically about the job. Under this type of interview candidates are given certain job conditions and have to tell how they will handle such a situation.
- Group Interviews: In this type of interview interviewees meet several candidates simultaneously. This is the best type of interview to judge the inter-personal skills of a candidate.
- Video Interview: Another form of interview done by employers in order to cut down travelling costs. Video conferencing system is used to conduct this interview and candidates have to prepare themselves differently for this interview.
