MIDTERM EXAMINATION
Spring 2009
ENG301- Business Communication (Session - 1)
Time: 60 min
M a r k s: 38
Question No: 1 ( M a r k s: 1 ) http://vuzs.net
Before writing a message, which of the following steps are necessary for effective communication?
► Define the purpose of the message.
► Analyze your audience – readers or listeners, outline – organize – your message.
► Choose the ideas to include, collect all the facts to back up these ideas.
► All of the above
Question No: 2 ( M a r k s: 1 ) http://vuzs.net
In order to understand verbal and nonverbal communication which of the following things should we do?
► Accept cultural differences
► Studying your own culture
► Learn about other cultures
► All of the above
Question No: 3 ( M a r k s: 1 ) http://vuzs.net
Which one is the aspect of life styles of the country?
► Position of the family
► Social and economic levels
► Business hours
► All the above
Ref: Lecture 12 (1st page) i.e page No. 33
Question No: 4 ( M a r k s: 1 ) http://vuzs.net
It is that part of language associated with but not involving the word system. It consists of the voice qualities and vocalizations that affect how something is said rather than what is said.
Select one which is true from the followings.
► Kinesics behavior
► Paralanguage
► Proximity
► Artifacts
Question No: 5 ( M a r k s: 1 ) http://vuzs.net
Which one is not the component of communication process from the followings?
► Sender/encoder,
► Message, medium,
► Receiver/decoder, feedbacks.
► Audio-visual and technological
Question No: 6 ( M a r k s: 1 ) http://vuzs.net
Message
Communicator Audience
As “sender” Noise as “receiver”
This model represents which theory of communication?
► Social environment theory
► General theory
► Rhetorical theory
► Electronic theory
Question No: 7 ( M a r k s: 1 ) http://vuzs.net A formal style is characterized by more------------ sentences.
► simple
► complex
► easy
► short
Question No: 8 ( M a r k s: 1 ) http://vuzs.net
All seven C’s can be applied to:
► Oral and written communication
► Written and non verbal communication
► Oral and verbal communication
► Effective business communication
Question No: 9 ( M a r k s: 1 ) http://vuzs.net
In which communication expressions are not encoded in words?
► Non-verbal
► Verbal
► Written
► Verbal and written
Question No: 10 ( M a r k s: 1 ) http://vuzs.net
An effective way of maintaining communication with employees is to monitor:
► Feedback
► Behaviour
► Environment of the company
► Situation
Question No: 11 ( M a r k s: 1 ) http://vuzs.net
---------------- type of flow takes place between peers in organizations in order to solve problems.
► Horizontal
► Downward
► Upward
► Circular
Question No: 12 ( M a r k s: 1 ) http://vuzs.net
In refusal letter, at which place do we give explanation of the refusal?
► Beginning
► Middle
► End
► Between beginning and middle
Question No: 13 ( M a r k s: 1 ) http://vuzs.net
-----------allows several people to use software at the same time to create documents, keep track of projects.
► Software
► Groupware
► E-mail
► Network
Question No: 14 ( M a r k s: 1 ) http://vuzs.net
A person should follow which one of the the following characteristics while writing an email?
► Concise, clear and polite
► Verbose, rude and harsh
► Impolite and having negative tone
► Moderate
Question No: 15 ( M a r k s: 1 ) http://vuzs.net Even the salutation and the complementary close have no punctuation in:
► Open punctuation
► Standard punctuation
► Close punctuation
► Long punctuation
Question No: 16 ( M a r k s: 1 ) http://vuzs.net
- --------------- is a printed paper with the name and address of a person or organization.
► Letterhead
► Letter pad
► Leaflet
► Document
Question No: 17 ( M a r k s: 2 )
Which points should be kept in mind while writing get-well wishes and sympathy letters.
Question No: 18 ( M a r k s: 2 )
Redraft the message for clarity
The identification and classification of the various histological types of lymphomas are vital steps toward the introduction of new therapies and the reduction of mortality.
Question No: 19 ( M a r k s: 3 )
What is buffer?
Question No: 20 ( M a r k s: 5 )
Individual cultural variables are very important to understand intercultural communication, discuss with three individual cultural variables.
Question No: 21 ( M a r k s: 10 )
Explain the term culture and point out the main aspects of intercultural model.
