FINALTERM EXAMINATION
Fall 2009
ENG301- Business Communication (Session - 3)
Time: 120 min
M a r k s: 75
Question No: 1 ( M a r k s: 1 ) http://vuzs.net
------------------ machine scans a printed page, converts it to a signal, and transmits it.
► A Facsimile (PAGE 61)
► A Photocopy
► An Electronic
► A Printer
Question No: 2 ( M a r k s: 1 ) http://vuzs.net
Facial expressions, such as frowns or smiles, are ---------------- forms of communication.
► Verbal
► Non-verbal (PAGE 16)
► Written
► Verbal and non verbal
Question No: 3 ( M a r k s: 1 ) http://vuzs.net
Which is a list of source material on a particular subject?
► Bibliography (PAGE 134)
► Index
► Appendixes
► Glossary
Question No: 4 ( M a r k s: 1 ) http://vuzs.net
Which writing style characterizes memos?
► Informal ( PAGE 113)
► formal
► Impersonal tone
► Neutral
Question No: 5 ( M a r k s: 1 ) http://vuzs.net
The person who has the power to act upon and carry out decisions is known as:
► Chairman
► Executive (PAGE 118)
► Advisory
► Leader
Question No: 6 ( M a r k s: 1 ) http://vuzs.net
Reports, which show “progress,” accomplishments, or activities over time or at a given stage of a major assignment are known as -------------.
► feasibility report
► periodic reports
► conference reports
► progress reports (PAGE 125)
Question No: 7 ( M a r k s: 1 ) http://vuzs.net
-----------------is often used when sending information to a reader outside your organization.
► Letter (PAGE 7)
► Memo
► Minutes
► Application
Ways of External Communication
• Letters, pamphlets, annual reports, interviews with the news media, etc.
Question No: 8 ( M a r k s: 1 ) http://vuzs.net
In which communication expressions are not encoded in words?
► Non-verbal (PAGE 15)
► Verbal
► Written
► Verbal and written
Question No: 9 ( M a r k s: 1 ) http://vuzs.net
If your message is specific, definite and vivid; you are applying which one of the following principles:
► Conciseness
► Concreteness (PAGE 31)
► Completeness
► Consideration
Question No: 10 ( M a r k s: 1 ) http://vuzs.net
Which type of interview is less formal and unstructured?
► Situational Interview
► Structured Interview
► Opening-ended interview (PAGE 168)
► Casual interview
Question No: 11 ( M a r k s: 1 ) http://vuzs.net
---------------is a process in which two or more parties try to resolve differences, solve problems and reach agreement.
► Negotiation(PAGE 185)
► Communication
► Consultation
► Discussion
Question No: 12 ( M a r k s: 1 ) http://vuzs.net
In win-lose strategy, the problems or conflicts are focused and the party is satisfied due to:
► Initiator (PAGE 186)
► Both parties
► One party
► Second party
Question No: 13 ( M a r k s: 1 ) http://vuzs.net
---------------is exerted by someone who can influence and manipulate behaviour.
► Consultative power
► Expertise power
► Reward power (PAGE 188)
► Legitimate power
Question No: 14 ( M a r k s: 1 ) http://vuzs.net
Principled bargaining acknowledges the Australian ethic of a
► Foul play
► Fair go( PAGE 190)
► Good relation
► Bad relation
Question No: 15 ( M a r k s: 1 ) http://vuzs.net
How many types of pre-employment tests are administered by companies?
► Three(PAGE 170)
► Four
► Two
► Five
Question No: 16 ( M a r k s: 1 ) http://vuzs.net
There are------------- major research perspectives.
► Two(PAGE 206)
► Three
► Four
► Five
Question No: 17 ( M a r k s: 1 ) http://vuzs.net
According to Psychologists, 50 percent of an interview’s decision is made within how many seconds?
► First 30 seconds
► 60 to 90 seconds
► 30 to 60 seconds(PAGE172)
► 40 to 50 seconds
Question No: 18 ( M a r k s: 1 ) http://vuzs.net
If a study uses language such as naturalistic, field study, case study, context, situational, constructivism, meaning, multiple realities, it has used a ----------------.
► Formal perspective
► Qualitative perspective (PAGE 206)
► Informal perspective
► Quantitative perspective
Question No: 19 ( M a r k s: 1 ) http://vuzs.net
A ----------------section of thesis can contain a flow chart which summarizes the way in which various processes involved in the project fit together.
► Rationale
► Methodology (PAGE 204)
► Discussion
► Analysis
Question No: 20 ( M a r k s: 1 ) http://vuzs.net
A person has to follow three steps for an oral presentation which are: 1. Planning your presentation, 2. ------------------ your presentation, 3. Completing your presentation.
► Learning
► Speaking
► Writing (PAGE 177)
► Listening
Question No: 21 ( M a r k s: 1 ) http://vuzs.net
While delivering an oral presentation to large groups, a person should use what kind of style?
► Casual
► Informal
► Formal (PAGE 179)
► Interpersonal
Question No: 22 ( M a r k s: 1 ) http://vuzs.net
It does not mean that the use of old-fashioned expressions such as ‘your kind enquiry’, ‘thank you’ and ‘please’. Rather, it grows out of respect and concern for others. It is a quality that enables a request to be refused without killing all hope of future business.
Match this statement with one of the following principles of communication:
► Conciseness
► Courtesy (PAGE 28)
► Consideration
► Completeness
Question No: 23 ( M a r k s: 1 ) http://vuzs.net
Certain analytical reports are called:
► Proposals (PAGE 144)
► Recommendation
► Memo
► Overview
Question No: 24 ( M a r k s: 1 ) http://vuzs.net
Collection letters are usually written in:
► Line
► Series
► Serial
► Steps (PAGE 101)
Question No: 25 ( M a r k s: 1 ) http://vuzs.net
Clear writing is easy to understand, which two words are required for this purpose?
► Short, easy (GENERAL QUESTION)
► Simple,short
► Short, complex
► Long, complex
Question No: 26 ( M a r k s: 1 ) http://vuzs.net
Which one is not related to close paragraph?
► Make Action
► Keep Last Paragraph Concise and Correct
► End on a Positive, Courteous Thought
► Make a refusal statement (PAGE 46)
Question No: 27 ( M a r k s: 1 ) http://vuzs.net
Collection letter should be written with the assumption that most people will:
► Pay(PAGE 100)
► Not pay
► Delay
► Ignore
Question No: 28 ( M a r k s: 1 ) http://vuzs.net
Minutes, which tell more of the story of what happened and who said what at a meeting are:
► Resolution minutes
► Narrative minutes
► Informal minutes
► Formal minutes(PAGE118)
Question No: 29 ( M a r k s: 1 ) http://vuzs.net
If you are new to a job market, you want to redirect your career,which approach you should adopt in a resume.
► Chronological
► Functional(PAGE 152)
► Combined
► Job oriented
Question No: 30 ( M a r k s: 1 ) http://vuzs.net
While drafting a letter which thing should we ignore?
► Be Specific.
► Avoid general objectives.
► Be as clear as possible about the kind of opportunity and industry you’re looking for.
► We can talk in a difficult language(PAGE 160)
Question No: 31 ( M a r k s: 2 )
What is a resume?
A resume is a prearranged, written summary of a person’s education, employment background, and job experience. Resume is a form of advertising. It proposed to inspire an employer’s interest in your.
Question No: 32 ( M a r k s: 2 )
What appeals are generally used in a collection letter?
Collection letters are usually sent in a series. The first is mildest and most understanding, with the letters getting gradually more insistent. The final letter in this series, when all efforts have failed, threatens to turn the matter over to a lawyer or collection agency or court of law. Following are the steps for appeals in these letters:
1. The monthly statement reminds the customer of outstanding bills. If it is ignored, it should be followed by a second statement. The second statement should contain a notice stating “Past Due” or “Please Remit”.
2. If the objective statement and reminder fail to get results, the collection process must gradually become more emotional and personal. The second collection message, however, should still be friendly. But at this stage, too, stress on future sales, rather than on payment.
3. The next collection message is an appeal to the credit customer to pay. This is a stern letter, but calmly written. Typical appeals are to the customer’s pride or sense of fair play.
4. Finally, payment must be demanded. The threat of legal action or the intervention of a collection agency is sometimes all that will induce a customer to pay.
Question No: 33 ( M a r k s: 2 )
Write a brief note on Quasi-Experimental Research.
A Quasi-Experimental Research design is one that follows the general procedures of experimental research, without the use of control group or without random assignment, since random assignment or the use of control groups is often not feasible in educational settings.
Question No: 34 ( M a r k s: 3 )
How would you make a presentation on a cell-phone?
Question No: 35 ( M a r k s: 3 )
What are the purposes of a business report?
Following are the purposes:
· To monitor and control operations
· To apply policies and procedures
· To fulfill with regulatory requirements
· To obtain new business or findings
· To guide decisions
Question No: 36 ( M a r k s: 3 )
What is a good opening in a report?
A good opening accomplishes at least three things:
1. Introduces the subject of the report
2. Point out why the subject is important
3. Previews the main ideas and the order in which they will be covered.
Question No: 37 ( M a r k s: 5 )
Point out the faults in listening.
Prejudice: All of us have our own opinions and views. When we listen to a speaker who is contrary to our ideas, we cannot maintain attention. As a result we do not listen to whatever he says. We should give a chance to the speaker to finish his message. Later, we can agree or disagree.
· Distraction: Not only the verbal messages but also the nonverbal cues of the speaker affect our listening. The negative factors are noisy fans, poor light, disturbing background music, bang of a horn, extreme climate. Among the speaker’s nonverbal indication are his clothes, his voice quality, his wearing of a certain perfume, reek of sweat, excessive gestures, etc.
· Semantic Barrier: Meaning of words also create problem in listening, as meaning of words vary from person to person influenced by feelings, attitudes and favoritism. Sometimes the ways a speaker complete a word irritate us.
Question No: 38 ( M a r k s: 5 )
In AIDA plan,write a note on attracting the attention and creating interest.
Question No: 39 ( M a r k s: 10 )
Describe various reports present in your course.
Report: A report is an impartial, objective, planned presentation of facts to one or more persons for a specific business purpose. Following are some types of reports:
Memo Reports: A memo report is a cross between interoffice memo and a formal report Memo reports can be used to:
· Answer a request for information
· Report progress
· Make recommendations
· State facts
· Communicates ideas
· Send statistical data
· Explain trend within an organization
Informational Memorandum Reports: The central purpose of informational reports is to inform and to summarize information, similar to the speech to inform. Obviously, these reports vary widely in content, depending on type of business, purpose, topics discussed, and readers’ needs. Information Memo reports will be
· Inform
· To summarize some information requested
· Organize information objectively
· Make recommendation
Conference Reports: Topics for conference reports range from summaries of personal sales called conferences to write-ups of meetings attended by hundreds of persons. For example, a credit or collection manager or account executive may make similar reports after conferences with clients. The text of such reports is usually organized by topics discussed or presented simply in a chronological order.
Periodic Reports: They are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually. Examples of such reports are:
· Sales Reports
· Financial Reports
They report are prepared on pre-printed form.
Analytical Memorandum Reports: This analytical memorandum report, seeks to analyze a situation or problem; it may end with or without a specific recommendation. Such reports:
· On the causes of decline in Sales Volume
· On the evaluation of a person before recruitment
· On individual being considered for promotion
· On the analysis of a particular book
Question No: 40 ( M a r k s: 10 )
What is an oral communication? What points would you keep in mind to improve your oral communication?
Oral Communication: Oral communication describes any type of inter-action that makes use of spoken words, and it is a vital, integral part of the modern business world. "The ability to communicate effectively through speaking as well as in writing is highly valued, and demanded, in business. Following are some of points to improve our oral communication.
Key points to improve Oral Communication:
Intro Phrases: We should use introductory phrases for catching people’s attention. This will also adjust the listeners to hearing to our speed and pronunciation and tone of voice. For example: From my point of view this idea is wrong, let me tell you that and apparently etc.
Memorize: We you memorize key words, because we have no time for look for that when needed, also knowing the only meaning of word is not enough. We should also know how to use it.
Gesture: Listeners will take non-verbal signs as part of your personality and will not pay conscious attention to your gestures. Magnify facial gestures, since they will help to get your message across in case verbal language fails and people don’t follow your words.
Topic Change: Magnify facial gestures, since they will help to get your message across in case verbal language fails and people don’t follow your words. For example: By the way we can now talk about, could we now deal with? and changing subject I want to etc.
Interrupting: Interrupting is difficult in a language that you don’t handle well, because often when your opportunity comes you can’t find the right words! Therefore, it’s essential to learn how to interrupt with proper expressions. The key to effective interruptions is the right mix of forcefulness and politeness. Also, you’ll sometimes need to insist several times until you catch people’s attention.
