FINALTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 4)
Time: 90 min
M a r k s: 55
Question No: 1 ( M a r k s: 1 ) http://vuzs.net
Letters refusing orders call for the indirect plan or the---------------- approach.
► Sandwich
► Burger
► Neutral
► Negative
Question No: 2 ( M a r k s: 1 ) http://vuzs.net
Circular letters are used:
► To send information to a group of company.
► To send the same information to a number of people.
► To communicate other company.
► To send information inside of a company
Question No: 3 ( M a r k s: 1 ) - Please choose one
--------------- is a group of people who are appointed to solve a specific problem.
► A standing committee
► A committee
► A task force
► A help desk
Question No: 4 ( M a r k s: 1 ) http://vuzs.net
------------is one of the members who monitors a committee's financial activities.
► Treasurer
► Advisory
► Controller
► Secretary
Question No: 5 ( M a r k s: 1 ) http://vuzs.net
A ------------------is a cross between interoffice memo and a formal report.
► memo report
► analytical memo report
► informational memorandum report
► feasibility report
Question No: 6 ( M a r k s: 1 ) http://vuzs.net
What is the purpose of writing a follow-up letter to an organization?
► To show your interest in working for the organization.
► To decline the offer of the organization.
► To ask for information.
► To represent organization’s attitude
Question No: 7 ( M a r k s: 1 ) http://vuzs.net
How can both parties be unable to collaborate and walk away from the negotiation dissatisfied?
► Win-lose strategy
► Lose-win strategy
► Lose-Lose strategy
► Win-win strategy
Question No: 8 ( M a r k s: 1 ) http://vuzs.net
The four basic purposes for giving a presentation are to inform, to persuade, to motivate, and which thing is missing?
► To entertain
► To instruct
► To have a good interaction
► To talk to others
Question No: 9 ( M a r k s: 1 ) http://vuzs.net
Which one is national variable from the followings?
► Time
► Space
► Economics
► Food
Question No: 10 ( M a r k s: 1 ) http://vuzs.net
Laughing, crying, sighing, yawning, clearing the throat, groaning, yelling, whispering etc. show which one of the aspects:
► Vocal characterizers
► Vocal Qualifiers
► Vocal Segregates
► Vocal intensifiers
Question No: 11 ( M a r k s: 1 ) http://vuzs.net
----------------------emphasizes studies that are experimental in nature, emphasizes measurement, and search for relationships.
► Research method
► Quantitative perspective
► Qualitative perspective
► Normal perspective
Question No: 12 ( M a r k s: 1 ) http://vuzs.net
Globalization means for a Company to survive, it must establish markets not only in its own country but also in--------------------.
► all countries
► six countries
► many countries
► Asia
Question No: 13 ( M a r k s: 1 ) http://vuzs.net
It has been in use since 1950. It uses full–block form and open punctuation. No salutation or complimentary close is used. Reader’s name is used in the first and last sentences. Subject and writer’s name are typed in capitals.
Match the above with one of the followings:
► The Block-form / Modified – Block
► Full-Block
► The Semi-Block
► AMS (Administrative Management Society)
Question No: 14 ( M a r k s: 1 ) http://vuzs.net
Complaint letter should be called----------------.
► persuasive letter
► claim letter
► inquiry letter
► sales letter
Question No: 15 ( M a r k s: 1 ) http://vuzs.net
A claim is written to-----------the company of the problem.
► inform
► complaint against
► make claim
► refuse
Question No: 16 ( M a r k s: 1 ) http://vuzs.net
For writing a successful resume, which attitude is better to adopt?
► We
Personal pronoun
► You
► He\She
► All third persons
Question No: 17 ( M a r k s: 1 ) http://vuzs.net
There are ------------- types of job letters
► two
► three
► four
► five
Question No: 18 ( M a r k s: 1 ) http://vuzs.net
Why do we communicate?
One of the following is not the purpose of any given communication:
► to initiate some action.
► to impart information, ideas, attitudes, beliefs or feelings.
► to establish, acknowledge or maintain links or relations with other people.
► to misguide other person and win him to your side.
Question No: 19 ( M a r k s: 1 ) http://vuzs.net
---------------is a process in which two or more parties try to resolve differences, solve problems and come to an agreement.
► Negotiation
► Communication
► Consultation
► Discussion
Question No: 20 ( M a r k s: 1 ) http://vuzs.net
All pieces of literature, key journals and books referred to in a research proposal should be listed at the end of the proposal. It is called------------------ section of thesis.
► tables and figures
► appendices
► bibliography
► index
Question No: 21 ( M a r k s: 2 )
What are win-lose strategies in negotiation?
Question No: 22 ( M a r k s: 2 )
What today’s employer do seek in job applicants?
Question No: 23 ( M a r k s: 2 )
Which things are included in personal data while writing a resume?
Question No: 24 ( M a r k s: 3 )
How do we write long quotations in a thesis paper?
Question No: 25 ( M a r k s: 3 )
Write an example of minutes of the meeting from your course.
Question No: 26 ( M a r k s: 3 )
What are “Reading and Memorization” methods of delivering a presentation?
Question No: 27 ( M a r k s: 5 )
Do you think that ‘Paralanguage’ and ‘Physical characteristics’ can convey non-verbal message more effectively? Comment on this statement.
Question No: 28 ( M a r k s: 5 )
Write a note on the followings:
A-Structured interview
B-Open ended interview
Question No: 29 ( M a r k s: 5 )
What are common errors to avoid in a letter report?
Question No: 30 ( M a r k s: 5 )
A good proposal has a good title and it is the first thing to help the reader understand the nature of your work.Comment.
