FINALTERM EXAMINATION
Spring 2009
ENG301- Business Communication (Session - 3)
Question No: 1 ( M a r k s: 1 ) http://vuzs.net
As good-news plan is similar to direct-request plan, so is persuasive plan to----------- plan.
► Good news
► Bad news
► Pleasant news
► Moderate news
Ref: Basic Organizational Plans
As good-news plan is similar to direct-request plan, so is persuasive plan to bad-news plan.
Question No: 2 ( M a r k s: 1 ) http://vuzs.net
Unsolicited letters are written on ADIA plan which is --------- step approach.
► Five
► Two
► Four
► One
Ref: One way to organize persuasive messages is the AIDA plan, which is of four stages:
1. Attention 2. Interest 3. Desire 4. Action
Question No: 3 ( M a r k s: 1 ) http://vuzs.net
In circular letters personal interest is created by using the word -----------------.
► You
► Our customers
► Everybody
► Dear customers
Ref: Make the letter as personal as possible by addressing each letter to a particularly person, by name if you know it. Use dear Mr. Atif Faheem instead of Dear Reader, Dear Subscriber or Dear Customer instead of Dear Sir or Madam. Never use the plural form for the salutation – remember, one recipient will read each individual letter. Create the impression of personal interest by using you, never our customers, all customers, our clients, everyone.
Question No: 4 ( M a r k s: 1 ) http://vuzs.net
--------------- is a group of people who are appointed to solve a specific problem.
► A standing committee
► A committee
► A task force
► A help desk
Ref: A task force is a group of people who are appointed to solve a specific problem; when they make their recommendation on the ‘task’ assigned to them, the task force is disbanded.
Question No: 5 ( M a r k s: 1 ) http://vuzs.net
A ------------------is a cross between interoffice memo and a formal report.
► Memo report
► Analytical memo report
► informational memorandum report
► feasibility report
Ref: Types of Reports
A memo report is a cross between interoffice memo and a formal report
Question No: 6 ( M a r k s: 1 ) http://vuzs.net
-----------are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.
► Periodic reports
► Formal reports
► Progress reports
► Conference reports
Ref: Periodic Reports
They are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.
Question No: 7 ( M a r k s: 1 ) http://vuzs.net
------------------- reports are usually short messages with natural, casual use of language.
► Conference
► Periodic
► Informal
► Formal
Ref: Informal reports are usually short messages with natural, casual use of language. The internal memorandum generally can be described as an informal report.
Question No: 8 ( M a r k s: 1 ) http://vuzs.net
Letter reports are of ----------- types:
► four
► two
► three
► five
Ref: Letter reports are of two types:
1. Informational Letter Reports
2. Analytical Letter Reports
Question No: 9 ( M a r k s: 1 ) http://vuzs.net Which approach is the most common way to organize a resume?
► Functional
► Chronological
► Analytical
► Job oriented
Ref: The chorological approach is the most common way to organize a resume, and many employers prefer it.
Question No: 10 ( M a r k s: 1 ) http://vuzs.net
Personal space varies according to:
► Situation
► Culture, status
► Medium
► Channel
Ref: Personal space varies according to:
• Gender
• Status
• Roles
• Culture
Question No: 11 ( M a r k s: 1 ) http://vuzs.net
Which type of interview is less formal and unstructured?
► Situational Interview
► Structured Interview
► Opening-ended interview
► Casual interview
Ref: Opening-ended interview is less formal and unstructured. In an open-ended interview, the recruiter encourages the candidate to speak freely.
Question No: 12 ( M a r k s: 1 ) http://vuzs.net
BATNA stands for :
► Better acknowledged to narrative agreement.
► Best approach to a non related assignment.
► Best alternative to a negotiated agreement
► Best approach to a narrative agreement
Ref: BATNA stands for the ‘best alternative to a negotiated agreement.’ If the person you are negotiating with is your manager or supervisor you may have WATNA.
Question No: 13 ( M a r k s: 1 ) http://vuzs.net
--------------- is a negotiation method that involves people cooperating to produce a solution satisfactory to both parties.
► Collaboration
► Competition
► Compromise
► Cooperation
Ref: Collaboration involves people cooperating to produce a solution satisfactory to both parties (win-win). It improves personal relationships and allow the exploration of new ideas. Permanent solutions and commitment to them can be achieved this way. On the other hand, it is time-consuming and demands good negotiating skills on each side.
Question No: 14 ( M a r k s: 1 ) http://vuzs.net
Which is an active process of receiving aural stimulus?
► Listening
► Thinking
► Talking
► Silence
Ref: Listening is an active process of receiving aural stimulus. Listening is an active rather than a passive process.
Question No: 15 ( M a r k s: 1 ) http://vuzs.net
Proposal should be written in a :
► Future tense
► Past tense
► Present tense
► Present continuous
Ref: Of course, it should be written in a future tense since it is a proposal. To turn a good proposal into the first three chapters of the dissertation consists of changing the tense from future tense to past tense (from "This is what I would like to do" to "This is what I did") and making any changes based on the way you actually carried out the research when compared to how you proposed to do it.
Question No: 16 ( M a r k s: 1 ) http://vuzs.net
Evaluation studies are usually described as either------------------ or summative.
► Formative
► Informative
► Experimental
► Analytical
Ref: Evaluation studies are usually described as either formative or summative. Formative studies are made while a new program or product is being developed; summative studies, when it has been completed.
Question No: 17 ( M a r k s: 1 ) http://vuzs.net
A person has to follow three steps for an oral presentation which are: 1. Planning your presentation, 2. ------------------ your presentation, 3. Completing your presentation.
► Learning
► Speaking
► Writing
► Listening
Ref: The Three Step Oral Presentation Process
Regardless of your job or the purpose of your presentation, you will be more effective if you adopt an oral presentation process that follows these threes steps:
1. Planning your presentation
2. Writing your presentation
3. Completing your presentation
Question No: 18 ( M a r k s: 1 ) http://vuzs.net
While delivering an oral presentation to large groups, a person should use what kind of style?
► Casual
► Informal
► Formal
► Interpersonal
Ref: Decide on an Appropriate Style
• Use a casual style for small groups; use a formal style for large groups and important events.
• In both formal and informal presentations, keep things simple.
Question No: 19 ( M a r k s: 1 ) http://vuzs.net
What is a delivery method of oral presentation in which speech is made without any preparation or made on the spur of the moment?
► Extemporaneous
► Impromptu
► Reading
► Writing
Ref: Impromptu
It means a speech made without any preparation or made on the spur of the moment. In so many situations you are asked to make a speech or offer your comments, when you’re asked to speak “off the cuff”, take a moment or two to think through what you’re going to say. Avoid the temptation to beat about the bush.
Question No: 20 ( M a r k s: 1 ) http://vuzs.net
APA style requires authors to use past tense or ------------------when using signal phrases to describe earlier research.
► Present perfect tense
► Past perfect tense
► Future perfect tense
► Only continuous tense
Ref: Note: APA style requires authors to use the past tense or present perfect tense when using signal phrases to describe earlier research. E.g., Jones (1998) found or Jones (1998) has found...
Question No: 21 ( M a r k s: 1 ) http://vuzs.net It means that for a Company to survive, it must establish markets not only in its own country but also in many foreign countries. Thus employees must understand other cultures as well as their own country’s ethnic diversity.
Match this statement with one of the following concepts:
► Globalization
► Marketing
► Communication
► Americanism
Ref: Globalization means that for a Company to survive, it must establish markets not only in it own country but also in money foreign countries.
Question No: 22 ( M a r k s: 1 ) http://vuzs.net
Which one is the aspect of life styles of the country?
► Position of the family
► Social and economic levels
► Business hours
► All the above
Ref: Life styles of the Country
§ Position of the family
§ Social and economic levels
§ Business hours
§ Food
Question No: 23 ( M a r k s: 1 ) http://vuzs.net
All seven C’s can be applied to:
► Oral communication
► Written and non verbal communication
► Oral and verbal communication
► Effective business communication
Ref: Communication is an important part of our world today. The ability to communicate effectively with others is considered a prized quality of the successful business people. To communicate easily and effectively with your readers, you should apply the following Seven ‘C’ principles:
1. Clarity
2. Conciseness
3. Consideration
4. Concreteness
5. Correctness
6. Courtesy
7. Completeness
Question No: 24 ( M a r k s: 1 ) http://vuzs.net
The form of communication used most of the time for written messages to persons inside your organization is called:
► Memorandum
► Business letter
► Pamphlet
► Adjustment letter
Ref: When you wish to write to someone within your own company, you will send a memorandum. Memos are used to communicate with other employees, may be located – whether in the same office, in the same building, or in a branch office many miles away.
Question No: 25 ( M a r k s: 1 ) http://vuzs.net
How unnecessary repetition should be treated for successful business message?
► adopted
► avoided
► adapted
► submitted
Ref: Avoid unnecessary repetition.
• Avoid repetition by using pronouns, short names or acronyms, etc.
• Stick to the purpose of the message.
• Writing concisely means using only necessary, meaningful words.
Question No: 26 ( M a r k s: 1 ) http://vuzs.net
Claim letter is also called:
► Complaint letter
► Adjustment letter
► Credit refusing letter
► Collection letter
Ref: An adjustment letter is the reply to a complaint (called a claim letter). In general, the best attitude is to give the customer the benefit of the doubt.
Question No: 27 ( M a r k s: 1 ) http://vuzs.net
Complaint letter should be called----------------.
► Persuasive letter
► Claim letter
► Inquiry letter
► Sales letter
Ref: An adjustment letter is the reply to a complaint (called a claim letter). In general, the best attitude is to give the customer the benefit of the doubt.
Question No: 28 ( M a r k s: 1 ) http://vuzs.net
In letter refusing adjustment, the point of view of a reader should be-------------.
► opposed
► ignored
► supported
► refused
Question No: 29 ( M a r k s: 1 ) http://vuzs.net
Collection letter should be written with the assumption that most people will:
► Pay
► Not pay
► Delay
► Ignore
Ref: The writer of a collection letter wants to get the money owed and maintain goodwill.
Question No: 30 ( M a r k s: 1 ) http://vuzs.net
While drafting a letter which thing should we ignore?
► Be Specific.
► Avoid general objectives.
► Be as clear as possible about the kind of opportunity and industry you’re looking for.
► We can talk in a difficult language
Ref: Include nothing in your cover letter that already appears in your resume.
• Keep your letter straightforward, fact-based, short, upbeat, and professional. (drafting cover letter)
• Be Specific.
• Avoid general objectives.
• Be as clear as possible about the kind of opportunity and industry you’re looking for.
Question No: 31 ( M a r k s: 2 )
What is case study research?
A case study is an empirical inquiry that investigates a contemporary phenomenon within its real
life context; when the boundaries between phenomenon and context are not clearly evident; and in which
multiple source of evidence are used. Qualitative perspective, concerned with exploring, describing, and
explaining a phenomenon.
Question No: 32 ( M a r k s: 2 )
What today’s employer do seek in job applicants?
Question No: 33 ( M a r k s: 2 )
What is the purpose of memo?
Question No: 34 ( M a r k s: 3 )
How do we write short quotations in a thesis paper?
Question No: 35 ( M a r k s: 3 )
Why is it important to analyze your purpose and audience in resume writing?
Question No: 36 ( M a r k s: 3 )
Write a note on the tone of a memorandum.
Question No: 37 ( M a r k s: 5 )
Write a note on five types of work place powers.
Five types of workplace power .
• Legitimate power bases on a persons position or role in an organization.their authority and
control over resources gives them power hat is acknowledged
• Expertise power people with more skill and strength than others have to them;their colleagues
defer to them
• Reward power is exerted by someone who has control over resource desire by others.Such as
person can influence and manipulate behaviour
• Coercive power is exerted by those who use their authority or any force, emotional or physical,
against the interest of the other party
• Consultative power is exerted by someone who seeks information, considers other’s advice and
make plans with others
• They operate in any workplace, either singly or in combination. Perception of what power is and
how it should be used varies between people and organizations. Acknowledgement of, and
deference to, power depends on others’ perception.
Question No: 38 ( M a r k s: 5 )
Write a note on chronological resume.
he Chronological Resume
In a chronological resume, the work-experience section dominates, immediately after the name and address
and the objective. You develop this section by listing your jobs sequentially in reverse order, beginning with
the most recent position and working backward toward earlier jobs. Under each listing, describe your
responsibility and accomplishments, giving the most space to the most recent positions. If you’re just
graduating from college, you can vary this chronological approach by putting your educational qualifications
before your experience, thereby focusing attention on your academic credentials.
The chorological approach is the most common way to organize a resume, and many employers prefer it.
This approach has three key advantages:
(1) Employers are familiar with it & can easily find information
(2) it highlights growth and career progression
(3) it highlights employment continuity and stability
Question No: 39 ( M a r k s: 10 )
You are employed in a local insurance company. The personnel manager, being concerned about poor staff morale following the closure of a small nearby branch and redundancies in 2 others, has asked the office supervisor to look into the problem. Assuming that you are the office supervisor, write a memorandum to personnel manager outlining problems and setting out proposals for raising staff morale.
Question No: 40 ( M a r k s: 10 )
Elaborate the concept of documentation present in your course.
