FINALTERM EXAMINATION
Fall 2008
ENG301- Business Communication (Session - 1)
M a r k s: 75
Question No: 1 ( M a r k s: 1 ) http://vuzs.net
The form of communication used most of the time for written messages to persons outside your organization is called:
Memorandum
Business letter (page 48)
Pamphlet
Adjustment letter
Ways of External Communication
• Letters, pamphlets, annual reports, interviews with the news media, etc.
Question No: 2 ( M a r k s: 1 ) http://vuzs.net
Claim letter is also called:
Complaint letter (page 91)
Adjustment letter
Credit refusing letter
Collection letter
An adjustment letter is the reply to a complaint (called a claim letter).
Question No: 3 ( M a r k s: 1 ) http://vuzs.net
Letter refusing adjustment is written when:
The seller is at fault.
The buyer is at fault. (Page 94)
Nobody is at fault.
The third party is at fault. (Page 95)
Both correct
Writing Letters Refusing Adjustments
(1)When the Buyer Is At Fault
(2)When the third Party is at Fault
Question No: 4 ( M a r k s: 1 ) http://vuzs.net
Collection letter should be:
Emotional
Persuasive
Demanding (page25)
Critical
Question No: 5 ( M a r k s: 1 ) http://vuzs.net
Unsolicited letters are written on ADIA plan which is --------- step approach.
Five
Two
Four (page 161)
One
AIDA
attention, interest, desire, action
Question No: 6 ( M a r k s: 1 ) http://vuzs.net
Sales letters start with:
An easy and effective way
An attention-getting device (page 108)
Interesting news
Buffer
Question No: 7 ( M a r k s: 1 ) http://vuzs.net
Memorandum is used to:
Inform someone not related to your company.
Communicate to someone within your own company. (Page 113)
Communicate to other company.
Communicate to the general public
Question No: 8 ( M a r k s: 1 ) http://vuzs.net
--------------- is a group of people who are appointed to solve a specific problem.
A standing committee
A committee
A task force (page 117)
A help desk
Question No: 9 ( M a r k s: 1 ) http://vuzs.net
Nem con is a term, used for meeting which means ---------------.
One who speaks against
Every one agree
No one disagreeing (page 118)
Only a single person disagree
Question No: 10 ( M a r k s: 1 ) http://vuzs.net
The purpose of a --------------- is to convey essential information in an organized and Useful format.
Business report (page 124)
Progress report
Informal report.
Formal report
Question No: 11 ( M a r k s: 1 ) http://vuzs.net
A ------------------is a cross between interoffice memo and a formal report.
Memo report (page 125)
Analytical memo report
Informational memorandum report
Feasibility report
Question No: 12 ( M a r k s: 1 ) http://vuzs.net
Personal Nonverbal communication involves kind of nonverbal behavior that is unique to:
Four persons
One person (page 15)
Six persons
Three persons
Question No: 13 ( M a r k s: 1 ) http://vuzs.net
The best way to create a message is to focus on you’re:
Audience (page 160)
Written material
Appearance
Oral presentation
Question No: 14 ( M a r k s: 1 ) http://vuzs.net
For writing a successful resume, it is better to adopt which attitude?
We Personal pronoun
You (page 156)
He\She
All third persons
Question No: 15 ( M a r k s: 1 ) http://vuzs.net
What is the purpose of writing a follow-up letter to an organization?
To show your interest in working for the organization (page 165)
To decline the offer of the organization.
To ask for information.
To represent organization s attitude
Question No: 16 ( M a r k s: 1 ) http://vuzs.net
Which type of interview is less formal and unstructured?
Casual interview
Situational Interview
Structured Interview
Opening-ended interview (page 168)
Question No: 17 ( M a r k s: 1 ) http://vuzs.net
In which interview, recruiters see how does a candidate handle himself under pressure?
Stress Interview (page 168)
Situational Interview
Video Interviews
Structured Interviews
Question No: 18 ( M a r k s: 1 ) http://vuzs.net
When your message contains all the facts, the reader or the listener need, it is called:
Complete (page 31)
Considerate
Courteous
Clear
Question No: 19 ( M a r k s: 1 ) http://vuzs.net
---------------is a process in which two or more parties try to resolve differences, solve problems and reach agreement.
Negotiation (page 185)
Communication
Consultation
Discussion
Question No: 20 ( M a r k s: 1 ) http://vuzs.net
Globalization means that for a Company to survive, it must establish markets not only in its own country but also in--------------------.
All countries
Six countries
Many countries (page 33)
Asia
Question No: 21 (M a r k s: 1) http://vuzs.net
Fisher and Ury (1991) developed a concept known as:
Negotiation
Communication
Communication
Principled bargaining (page 190)
Question No: 22 (M a r k s: 1) http://vuzs.net
A good research proposal is that which is:
Narrowly defined (page 196)
Broadly defined
Without any limit
Good copy of plagiarism
Question No: 23 ( M a r k s: 1 ) http://vuzs.net
----------------------emphasizes studies that are experimental in nature, emphasizes measurement, and search for relationships.
Research method
perspective (page 206)
Qualitative perspective
Qualitative perspective
Question No: 24 ( M a r k s: 1 ) http://vuzs.net
If a study uses language such as naturalistic, field study, case study, context, situational, constructivism, meaning, multiple realities, it has used a ----------------.
Formal perspective
Qualitative perspective (page 206)
Informal perspective
Quantitative perspective
Question No: 25 ( M a r k s: 1 ) http://vuzs.net
: --------------------- are designed to analyze relationships between two or more variables.
Co relational Studies (page 207)
Causal comparative studies
Descriptive studies
Group studies
Question No: 26 ( M a r k s: 1 ) http://vuzs.net
APA style requires authors to use past tense or ------------------when using signal phrases to describe earlier research.
Present perfect tense (page 212)
Past perfect tense
Future perfect tense
Only continuous tense
Question No: 27 ( M a r k s: 1 ) http://vuzs.net
The speaker makes a presentation with the help of an outline, note cards, or visual aids in which method of delivery?
Memorization
Reading
Extemporaneous (page 181)
Writing
Question No: 28 ( M a r k s: 1 ) http://vuzs.net
Sounds such as uh-huh , um , uh ; silent pauses represent which on of the followings:
Vocal characterizers
Vocal Qualifiers
Vocal Segregates (page 17)
Vocal intensifiers
Question No: 29 ( M a r k s: 1 ) http://vuzs.net
An attachment notation is included to remind the reader to check for additional pages of information. This is typed single or double space below the reference initials. Match the above statement with one of the followings:
Enclosure(s) (page 51)
Copy Notation
Postscript
Attention line
Question No: 30 ( M a r k s: 1 ) http://vuzs.net
While drafting a letter which thing should we ignore?
Be Specific.
Avoid general objectives.
Be as clear as possible about the kind of opportunity and industry you re looking for.
We can talk in a difficult language (page 160)
Question No: 31 (M a r k s: 2)
What are solicited and unsolicited sales letters?
Solicited sale letter
Solicited sales are the letters that you write in response to an inquiry. With these letters, the organization has one central goal: to get responses quickly to someone’s request for information, use the direct plan for the solicited letter
Unsolicited sales letters
Unsolicited sales letter are those letters which you write to people who can be persuaded through these letters to buy your product or service. These letters demand superior writing skills.
Question No: 32 ( M a r k s: 2 )
Write a note on negotiation in interview process.
If you do receive an offer during the interview, you’ll naturally want to discuss salary. However, let the interviewer raise the subject. If asked your salary requirements, say that you would expect to receive the standard salary for the job in question.
When to Negotiate
If you don’t like the offer, you might try to negotiate, provided you’re in a good bargaining position and the organization has the flexibility to accommodate you.
What to Negotiate
Negotiating benefits may be one way to get more value from an employment package. Even if you can’t bargain for more money, you may be able to win some concessions on benefit and perquisites. The value of negotiating can be significant because benefits often cost employer 25 to 45 percent of your salary.
Question No: 33 ( M a r k s: 2 )
What is a research?
Research is conducted to solve problems and expand knowledge. Research is a systematic way of asking questions, a systematic method of enquiry
OR
The word research is used in different field in different senses
If you are a beginner researcher, you are facing the same problem whether you are preparing a small project, an MBA dissertation or PhD theses. You need to select a topic, identify the objectives of your study plan and design a suitable methodology, devise research instrument, negotiate access to institutions material and people, collect, analysis and present information and finally, provides a well-written repot or dissertation.
Question No: 34 ( M a r k s: 3 )
Which points should keep in mind about right attitude for successful collection?
• Successful collection depends to on the following factors
• Understanding of Human Nature
• Knowledge of collection policies and laws
• Using persuasive / positive appeals effectively
i) Appeal to fairness & justice
ii) Appeal to pride
iii) Appeal to Goodwill
iv) Appeal to sympathy
Question No: 35 ( M a r k s: 3 )
What are win- win strategies in negotiation?
• Both parties are satisfied with the settlement negotiated.
• aims to meet the needs of both parties,
• Not to win position or gain victories at one party’s expense.
•
• Result is hard to achieve.
• Good verbal and nonverbal communication and careful listening all help to achieve it.
• succeeds only if both parties concentrate on problem solving strategies and on communicating well.
• bargaining on the interests of both parties.
• Each party is then more likely to be committed to the outcome.
• Even as you reach a win-win conclusion that suits both parties, circumstances can change. After successfully negotiating a difficult or important issue, take the time to follow up to check that the other party also considers that the result is win-win.
Question No: 36 ( M a r k s: 3 )
Write a note on three stages of interview process
• Screening stage
• Selection stage
• Final stage
Screening stage
Interviews at the screening stage are fairly structured, so applicants are often asked roughly the same questions. Technology has transformed the initial, get-to-know-you interview, allowing employers to screen candidates by phone, video interview, or computer. During the screening stage of interviews, try to differentiate yourself from other candidates
Selection stage
During this selection stage on interviews is to show interest in the job, related your skills and experience to the organization’s needs, listen attentively, ask insightful question, and display enthusiasms.
• Final stage
During the final stage, the interview may try to sell your on working for the firm.
Question No: 37 ( M a r k s: 5 )
Write down components of format of a formal report?
Contents
1. Prefatory Parts are:
a) Cover
b) Title fly
c) Letter of authorization
d) Letter of acceptance
e) Letter of transmittal
f) Table of contents
g) List of illustrations
h) Synopsis or executive summer
2. Text Parts
a) Introduction
b) Body
c) Summary
d) Conclusions
e) Recommendations
f) Notes
3. Supplementary Parts
a) Appendixes
b) Bibliography
c) Index
Question No: 38 ( M a r k s: 5 )
Write a note on five types of work place powers.
Legitimate power bases on a persons position or role in an organization. their authority and control over resources gives them power hat is acknowledged
• Expertise power people with more skill and strength than others have to them; their colleagues defer to them
• Reward power is exerted by someone who has control over resource desire by others. Such as person can influence and manipulate behavior
• Coercive power is exerted by those who use their authority or any force, emotional or physical, against the interest of the other party
• Consultative power is exerted by someone who seeks information, considers other’s advice and makes plans with others
Question No: 39 ( M a r k s: 10 )
You work for a company that plans to spend a large sum of money on a new sports club
for its staff. Employees have been asked to submit their ideas for such a club in memo
format which should contain suggestions for sports activities, recreational facilities and
any other relevant things. Write a short report in memo format that you would submit to
the General Manager of your company.
Question No: 40 ( M a r k s: 10 )
What is listening? What are its faults and how can we improve it?
Listening is an active process of receiving aural stimulus. Listening is an active rather than a passive Process
Faults in listening
(1) Prejudice
(2) Distraction
(3) Semantic barrier
(4) Preshrinking
(5) .Borden or lack of interest
(6) Listener’s dislike of speaker
(7) desire to change rather then accept the speaker
(8) Tendency to make early conclusion
(9) Intrusion of listeners’ own values or attitude
(10) Listener’s opinion that the speaker lacks credibility Ways to improve listening.
Ways to improve listening
(1) Be prepared
(2) Show positive attitude
(3) Listen to learn, not to refute
(4) Concentrate
(5) Jot down notes
