FINALTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 3)
Time: 90 min
M a r k s: 55
Question No: 1 ( M a r k s: 1 ) http://vuzs.net
Number of rooms, beds, adults and children are included in request for------------.
► reservation
► purchase
► goods
► sale
Question No: 2 ( M a r k s: 1 ) http://vuzs.net
Letters refusing orders call for the indirect plan or the---------------- approach.
► Sandwich
► Burger
► Neutral
► Negative
Question No: 3 ( M a r k s: 1 ) http://vuzs.net
What are the basic divisions of a formal report other than prefatory and supplementary parts?
► Written parts
► Text parts
► Oral parts
► Added parts
Question No: 4 ( M a r k s: 1 ) http://vuzs.net
Unsolicited letters are written on ADIA plan which is --------- step approach.
► five
► two
► four
► one
Question No: 5 ( M a r k s: 1 ) http://vuzs.net
Sales letters start with:
► An easy and effective way
► An attention-getting device
► Interesting news
► Buffer
Question No: 6 ( M a r k s: 1 ) http://vuzs.net
A standing committee is one that operates permanently:
► Month after month
► Week after week
► Year after year
► After six months
Question No: 7 ( M a r k s: 1 ) http://vuzs.net
------------------- reports are usually short messages with natural, casual use of language.
► Conference
► Periodic
► Informal
► Formal
Question No: 8 ( M a r k s: 1 ) http://vuzs.net
In which communication expressions are not encoded in words?
► Non-verbal
► Verbal
► Written
► Verbal and written
Question No: 9 ( M a r k s: 1 ) http://vuzs.net
In win-lose strategy, the problems or conflicts are focused and the party is satisfied due to:
► Iinitiator
► Both parties
► One party
► Second party
Question No: 10 ( M a r k s: 1 ) http://vuzs.net
For writing an effective business message, there are---------- planning steps.
► seven
► five
► two
► three
Question No: 11 ( M a r k s: 1 ) http://vuzs.net
According to Psychologists, 50 percent of an interview’s decision is made within how many seconds?
► First 30 seconds
► 60 to 90 seconds
► 30 to 60 seconds
► 40 to 50 seconds
Question No: 12 ( M a r k s: 1 ) http://vuzs.net
A ----------------section of thesis can contain a flow chart which summarizes the way in which various processes involved in the project fit together.
► rationale
► methodology
► discussion
► analysis
Question No: 13 ( M a r k s: 1 ) http://vuzs.net
---------------- appears as an appendix at the end of your thesis.
► Raw data
► Synopsis
► Preface
► Tables and Figures
Question No: 14 ( M a r k s: 1 ) http://vuzs.net
The speaker makes a presentation with the help of an outline, note cards, or visual aids in which method of delivery?
► Memorization
► Reading
► Extemporaneous
► Writing
Question No: 15 ( M a r k s: 1 ) http://vuzs.net
Intensity (loud/soft); pitch height (high/low) represent which one of the followings:
► Vocal characterizers
► Vocal Qualifiers
► Vocal Segregates
► Vocal barriers
Question No: 16 ( M a r k s: 1 ) http://vuzs.net
Which one is not the optional part of a letter?
► Attention line
► Subject Line
► Enclosure(s)
► Salutation
Question No: 17 ( M a r k s: 1 ) http://vuzs.net
Complaint letter should be called----------------.
► persuasive letter
► claim letter
► inquiry letter
► sales letter
Question No: 18 ( M a r k s: 1 ) http://vuzs.net
For writing a successful resume, which attitude is better to adopt?
► We
► You
► He\She
► All third persons
Question No: 19 ( M a r k s: 1 ) http://vuzs.net
Which thing does reveal something about a candidate’s personality and professionalism during an interview?
► Style of talking
► Manners
► Physical appearance
► Eye contact
Question No: 20 ( M a r k s: 1 ) http://vuzs.net
All pieces of literature, key journals and books referred to in a research proposal should be listed at the end of the proposal. It is called------------------ section of thesis.
► tables and figures
► appendices
► bibliography
► index
Question No: 21 ( M a r k s: 2 )
Which approaches, will you use in resume writing and why?
Question No: 22 ( M a r k s: 2 )
Name two types of memo reports.
Question No: 23 ( M a r k s: 2 )
What is a case study research?
Question No: 24 ( M a r k s: 3 )
What is the difference between CV and resume?
Question No: 25 ( M a r k s: 3 )
Question No: 26 ( M a r k s: 3 )
How do you cite indirect sources?
Question No: 27 ( M a r k s: 5 )
What are external distractions that obstruct our listening oral communication?
Question No: 28 ( M a r k s: 5 )
Explain two different cultural variables of your country?
Question No: 29 ( M a r k s: 5 )
Write format of a letter of transmittal with an example.
Question No: 30 ( M a r k s: 5 )
Provide guidelines for writing application letters
